Privacy Policy

Last updated: October 23, 2026

Nighthawk Networking ("we," "us," or "our") provides internet services and technical support. This Privacy Policy explains how we collect, use, and protect information when you use our services or communicate with us, including by text message (SMS/MMS).

Information we collect
- Contact information you provide, such as your name, service address, phone number, and email address.
- Communications you send us, including text messages and any photos or images you share to help us diagnose a technical problem.
- Service and account information related to your internet service and appointments.

How we use your information
- To provide, maintain, and troubleshoot your internet service.
- To respond to your support requests and communicate about appointments, including changes to a scheduled visit or a follow-up if we cannot reach you by phone.
- To operate our business and comply with legal obligations.

Text messaging
By texting our support number, or by scheduling an appointment after being informed that we may text you about it, you agree to receive text messages related to your service and appointments. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP. Consent to receive text messages is not a condition of purchasing any service.

Sharing of information
We do not sell your personal information. We share information only as needed to provide our services (for example, with service providers that help us operate) or when required by law.

Mobile information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data security
We take reasonable measures to protect your information. No method of transmission or storage is completely secure.

Your choices
You may opt out of text messages at any time by replying STOP. To request access to or deletion of your personal information, contact us using the information below.

Contact us
Nighthawk Networking
Phone: +1 (866) 424-4144
Email: customerservice@nighthawknet.net